Trang chủ / VIP / TOEIC B / Part 7: Reading / PART 7 TOEIC B: MEMORANDUMS


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Questions 1-2 refer to the following memo

To: All nursing personnel

From: Meagan Finch

Date :August 28

Subject: New Procedures

As part of the hospital’s drive to improve efficiency, new procedures will go into effect on October 3. The changes will follow an upgrade to the inventory management system. The upgraded system will enable nurses to place orders directly with suppliers. They can also use it to monitor supply levels and orders. These and its other new functions will help us save time.

On September 25, 26 and 28, the administration department will hold a training session to educate all nurses on how to use the updated system. The nurse schedule for the week of September 23 will indicate which session you are to attend. Please remember to look for your session on the schedule after it has been posted on September 9.

Thank you for your cooperation.

Meagan Finch

Chief Nurse

1. What is one purpose of the memo?

2. How will employees know when to attend a training session?

Questions 3-5 refer to the following memo

From: Leroy Burnett

To: All Staff

Date: April 9

Subject: Web site

This is to update everyone about our online store. Many people have not been able to access the Web site. We started receiving complaints yesterday.

Our technical support team is fixing the problem. They believe it was caused by a sharp increase in visitors. They will have the site working properly by tomorrow. In the meantime, we can expect more complaints.

If you receive one, please assure the caller that the site will be OK soon. Also inform them that we can take their order over the phone. A section in my department is prepared to handle this type of order. So if a caller wants to order something, transfer their call to extension 253.

If you have any questions, please let me know.

Leroy Burnettt

Customer Support

3. What is the purpose of the memo?

4. What does Mr. Burnett indicate about the store?
5. What are employees instructed to do?

Questions 6-8 refer to the following memo

From: David Goldstein, Office of the City Manager

To: Downtown Business

Date: Monday, June 2

Subject: Walkway renovation

Over the next two months, the city streets department will be repairing walkways along Main, Duval, and Carolyn avenues. It is anticipated that the work will be carried out over a five-day period at each location and will follow a typical pattern. Business owners who will be affected will receive notice of work that is planned for their immediate area at least one week in advance.
Please note the timeline for work on Carolyn Avenue walkways between Pine Road and Oak Lane:

June 16: Delivery of equipment and materials to Carolyn Avenue work site

June 17: Removal of old and broken sections of walkways

June 18: Leveling of surfaces and pouring gravel foundation

June 19: Pouring and leveling concrete

June 20: Cleaning and finishing walkways

The crews from Midtown Construction will begin their work at 8:00 A.M. and should close down operations by 4:30 P.M. daily. Although we expect the operation to be minimally disruptive on most days, the sound of construction work is likely to affect employees and customers in nearby restaurants and shops, particularly during the walkway excavation.

Please contact Sonia Indovino, general manager of Midtown Construction, at 555-0122 if you have any questions about this project. You may also call me or visit the Office of the City Manager, 120 State Road, to discuss any concerns.

6. What is the main purpose of the memo?

7. Who most likely is Mr. Goldstein?
8. What possible effect on businesses is mentioned in the memo?



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