PART 7 TOEIC B: LETTERS/EMAILS

Questions 1-2 refer to the following letter.

Dear Mr. Lee,

Thank you for your recent order with Westwood Sportswear. To make absolutely certain that you receive the items that you requested, we would like to confirm the order.

Our records indicate that you have ordered an authentic Texas Rangers jacket (size XL), and an authentic Los Angeles Lakers game jersey (size L). The price for the jacket is $129.99, and the price for the jersey is $49.99. You requested expedited 2-day shipping, so the shipping and handling charge for both items is $32.99 for a total of $212.97. This amount will be charged to your credit card. If this information incorrect or you need to make changes to your order, please contact us immediately at our toll-free number: 1-800-555-9834

Once again, thank you for ordering from Westwood Sportswear. We genuinely appreciate your business and hope to serve your sportswear needs in the future.

Sincerely,

Westwood Sportswear

1. Who is the letter for?

Questions 3-4 refer to the following e-mail.

From: Kelly Mitchell

To: Mr. Collins

Date: August 17, 2016

Re: the status of the process

Dear Mr. Collins,

Thank you for the time and consideration you extended to me during our meeting yesterday concerning the Assistant Accounting Executive position at Lurid Enterprises. I enjoyed learning more about the company and its operations in the various fields of technology, agriculture, even education.

I appreciate having had the opportunity to speak with you about my experience in related fields and my future goals, and how I might contribute to the firm.

As per your suggestion, I am contacting you to check the status of the process. I shall look forward to hearing from you and wish to thank you again for your courtesy.

Sincerely,

Kelly Mitchell

3. What is the purpose of the e-mail?

Questions 5-7 refer to the following letter

February 3

Janine Flores

359 Pearland Lane,

Houston, TX 77204, USA

Dear Ms. Flores:

Our records indicate that you purchased a Glow-Slice 4S2 from Selter Industries.[5]————–. We regret to inform you that we are recalling this toaster. The recall is due to reports of the toaster shutting off automatically. No safety hazards have been identified. -[6]————-.

We will pay all shipping costs for sending it back to us. —[7]—— Moreover, we can provide a full refund or a replacement toaster, depending on your preference.[4]——–. Please call our customer service department at 555-9782 for further details.

We apologize for the inconvenience.

George Nichols, Customer Service Manager

Selter Industries

5.Why was the letter sent to Ms. Flores?

Questions 8-10 refer to the following letter

SAMPSON NATIONAL

Customer Service Department

9356 North Canal Street,

Chicago, IL 60609, USA

September 15

Fabian Schmidt

255 Rosetter Road

Rockford City, IL 61008

Dear Mr. Schmidt:

On September 9, we received a letter from a customer expressing how pleased she was with the professionalism of your team. Her name is Gail Hayward, and she and her husband hired Sampson National for a move to their newly built home on September 6 . -[8]——-

Because they own a number of musical instruments, Ms. Hayward had been anxious about the move.-[9]——-. In her letter, she mentions that your staff members, Robin and Curtis, carefully packaged their possessions. Moreover, she was particularly impressed with how carefully her piano was loaded onto the truck.-[10]——–.

I have enclosed her letter so that you can share it with Robin and Curtis as well as the other employees at the Rockford office. In addition, please convey to them that the head office is proud that such thoughtful customer service professionals are in its workforce, and we are grateful to them for a job well done

Sincerely

Teresa Ramsey

Customer Service Manager

Sampson National

8.What is the main purpose of the letter?

“Her concern was that they could be damaged during transport.”

Questions 11-14 refer to the following e-mail.

To: Brent Weaver

From: Melissa Perkins

Date: September 1

Subject: Recycling

Dear Mr. Weaver

Thank you for inquiring about the city’s new recycling program. The program will commence in your neighborhood this month. The city will provide each resident with two plastic containers on September 3. One will be green and the other will be orange. Please place recyclables in the right container, as specified here
Green: Cardboard and paper

Orange: Glass, cans, and plastic bottles

Collection of recyclables will take place every Thursday. However, collection between the two containers will rotate on a weekly basis. For example, the first collection of recyclables in your green container will be on September 6. The first collection of recyclables in your orange container will be on September 13. A collection calendar will be inside the lid of each container. You can refer to this when you need to confirm the collection days.

If you would like to send us any more questions, please contact us again.

Sincerely,

Melissa Perkins

Olson City Department of Waste Collection

11.What is indicated about Mr. Weaver?

Questions 15-17 refer to the following e-mail.

From: Marsha Soto

To: Stephen Kennedy

Date: March 23

Subject: Havana Trip

Hi Stephen,

The Hotel Casa Vedado has confirmed our reservation for the 29th. Now I’m waiting to hear back from Daucina Travel about our flight.

Our travel agent informed me that there are no more seats available on the non- stop flight leaving at 6:54. However, there are flights departing at 6:25 and 7:18 both with short stopovers in Miami. The first is with Bonairways and the second is with Arroway Air.

Since the next non-stop flight on that date departs in the afternoon, we will have to choose one of the earlier options. Even with the stopover, we should be able to make it to Calixto Labs in time for our three o’clock meeting. The travel agent will soon let me know whether seats are available on those flights. As for the airline and departure time, do you have any preferences?

Also, Camilo Talavera e-mailed me to invite us to dinner at a restaurant in Old Havana. He expects that the meeting will last for about three hours. After that, we can check in at the hotel and then join Mr. Talavera and his associates at the restaurant. I have already written him back to accept his offer

Best regards,

Marsha

15.Why did Ms. Soto send the e-mail?

Questions 18-20 refer to the following e-mail.

To: Astrid Lindqvist

From: Stewart Nakamura

Subject: Hotelier’s Convention

Date: November 27

Attachment: List

Dear Astrid,

I just finished up at the Portland Hotelier’s Convention, and I’m on my way to the airport now. Things went pretty well. I’m off to Seattle next, but I wanted to send this out to you now, so you can get started right away. Please schedule a meeting with me for when I will be back in the office a week from today. I can fill you in with additional details then.

I talked to purchasing managers from several hotel chains and showed them catalogs of bedroom furniture we make that would be appropriate for their guestrooms. Of the people I talked to, about a dozen said they would like a quotation. I’ve attached a list of contacts, so could you get in touch with each of them and clarify what they are interested in ordering? Please quote them prices that reflect volume discounts outlined in our standard sales policy. There’s one exception- Ms. Anita Grove with Cascade Suites. I agreed to give her 30 percent off the catalog price regardless of how much she orders.

Could you contact everyone on the list before I am due back in the office? I can help you deal with any questions the customers have with pricing or delivery schedules when I get back.

Thanks,

Stewart Nakamura

Sales Manager

Furnistar, Inc.

18. What is one purpose of the e-mail?