Enter email to receive quiz results:

Questions 1-4 refer to the following online chat discussion

John Regal [ 3:18 P.M.]

Hello. I was just wondering if any one signed up for the job fair next month.

Sara Ferguson [ 3:19 P.M.]

I tried to register today, but I was told that it was only open to students who are graduating this year.

John Regal [ 3:20 P.M.]

Really? I think it’s a bit unfair that we’re not allowed to participate in such an important event.

Amanda Lin [ 3:22 P.M.]

I absolutely agree with you. Just because we’re in our third year doesn’t mean that we can’t benefit from the job fair.

Sara Ferguson [ 3:25 P.M.]

OK, I just called again to make sure, and they said that as long as we have a note from our academic counselor, we can attend the event.

John Regal[ 3: 26 P.M.]

Really? Then I’ll go right now and see Mr. Peters. Does anyone want to come with me?

Amada Lin [ 3:27 P.M.]

Sure. My next class doesn’t start for a while, so I’m free.

John Regal [ 3:28 P.M.]

Fantastic. How about you , Sara?

Sara Ferguson [ 3: 28 P.M.]

Sorry, I actually have a lecture soon. I’ll go some other time

1. What is suggested about Ms. Ferguson?

(A) She will not be graduating this year.

(B) She missed a registration deadline

(D) She will be meeting a counselor today

2. What is suggested about the job fair?

(A) It allows exceptions to its rules

(B) It will run throughout the entire month

(D) It is open to certain majors

3. Who most likely is Mr. Peters?

(A) A job fair employee

(B) An academic counselor

(D) A front-desk assistant

4. At 3:28 P.M., what does Mr. Regal mean when he writes, “Fantastic”?

(A) He is excited to attend a lecture by Mr. Peters

(B) He is happy that his class has been moved

(D) He is glad that Ms. Lin will accompany him.

Questions 5-8 refer to the following online chat

White Hat Supplies

Customer Service Live Chat

Agent Mark Smalls: 4:25 P.M

Hello, Ms. Brown. Thank you for contacting Customer Service. How may I help you?

Kim Brown: 4:26 P.M

I order three packages of ink on May 4. I received a confirmation e-mail stating that the order was shipped on May 8 and would arrive by May 12, but the package has not arrived.

Agent Mark Smalls: 4:28 P.M

Sorry to hear that. Give me a moment while I check. Do you have your order number?

Kim Brown: 4:32 P.M

Sure. It’s order JX43125

Agent Mark Smalls: 4:35 P.M

OK. One moment.

Agent Mark Smalls: 4:38 P.M

Ms. Brown, our tracking system indicates that the package arrived on May 10. Can you confirm your shipping address is 15 Walters Court, Boca Raton, FL 33431?

Kim Brown: 4:41 P.M

Yes, that’s correct.

Agent Mark Smalls: 4:42 P.M

Is it possible that a neighbor picked it up?
Kim Brown: 4:43 P.M

I really don’t think so. I know my neighbors, and it’s been over a week now

Agent Mark Smalls: 4:45 P.M

I see. Well, I’m very sorry your package seems to have been lost. Would you like us to send you a replacement? The order should arrive by May 27

Kim Brown: 4:46 P.M

I need the ink right away. Would you be able to expedite shipping and handling?

Agent Mark Smalls: 4:50 P.M

With express delivery, your order would arrive on May 24. Since your original order was standard delivery, express delivery would be an additional $15

Kim Brown: 4:51 P.M

In that case, please just refund my order

Agent Mark Smalls: 4:52 P.M

Certainly. I will refund the original purchase price and delivery charge to your credit card

5. Why did Ms. Brown contact Customer Service?

(A) To order more ink

(B) To return an item

(D) To report a problem with an order

6. According to the chat, what is suggested about the package?

(A) It was sent to the wrong address

(B) It contained the wrong item

(D) No one is sure what happened to it

7. At 4:43 P.M, what does Ms. Brown most likely mean when she writes, “ it’s been over a week now”?

(A) The project she needs the package for was completed a week ago

(B) She plans to ask her neighbors if they have seen the package

(D) She moved into her neighborhood a week ago

8. Why does Ms. Brown refuse a replacement?

(A) She does not want to pay for expedited shipping

(B) The ink words better with other printers

(D) She no longer needs the ink

Questions 9-10 refer to the following text-message chain

Anna Ricci [ 9:03A.M]

Where did you get your car fixed last month?

Bonnie Green [ 9:05 A.M]

Mark’s Automotive in Linden Avenue. Are you having vehicle trouble?

Anna Ricci [ 9:06 A.M]

No. I’m at the coffee shop chatting with Kevin Peters from work. His car needs to be repaired.

Bonnie Green [ 9:08 A.M]

Tell him Mark’s was great. They found good prices on parts and charged a reasonable amount for labor.

Anna Ricci [ 9:09 A.M]

Thanks. I’ll pass it on

9. Why does Ms. Ricci contact Ms. Green?

(A) She wants a recommendation

(B) She needs directions to a location

(D) She needs her car fixed

10. At 9:09 A.M., what does Ms. Ricci most likely mean when she writes, “ I’ll pass it on”?

(A) She will pick up Ms. Green on the way to work

(B) She will search for a different repair shop

(D) She will bring money to Mr. Peters

TOEIC ACADEMY Luyện thi TOEIC cam kết đầu ra

PART 7 TOEIC A: TEXT-MESSAGE CHAIN

Bài viết liên quan

Có thể bạn quan tâm

PART 4 PRE TOEIC: Bài luyện tập số 2