PART 7 TOEIC A: FORMS

Questions 1-4 refer to the following form

Aunt Amelia’s Cakes

Home-style cakes, tarts, and more!

Thank you for your purchase. We value our customers’ feedback. Please take the time to fill out this survey and return it in the addressed, postage-paid envelope we have provided. In return, we will send you a coupon for 20 percent off the price of your next purchase.

Customer name: Bonnie Brennan Product purchased: Coconut Cake

Date ordered: 13 February Date delivered: 15 February

Delivery address: 42 Willow Road, Sydney NSW 2217

Rate the following on a scale of 1 to 5, with 5 being “excellent” and 1 being “poor”.

Taste 1 2 3 4 5

Texture 1 2 3 4 5

Decoration (if applicable) 1 2 3 4 5

Overall appearance 1 2 3 4 5

Comments:

As usual , the product tasted wonderful. However, it arrived somewhat smashed. The message I asked to have written on it for my daughter’s birthday was not readable, and the designs I specified were not recognizable. Please take more care when making deliveries!

1. What are customers asked to do?

Questions 5-8 refer to the following form

DOVER QUALITY

Dover Quality congratulates you on your new purchase. We are a time-honored company that has been operated by the Green family for three generations. We would appreciate it if you, our valued customer, would fill out the following survey. Results from the survey will help us improve our services and our customers’ experience. Once we receive your completed form, you will receive a small thank-you gift in return. Thank you so much for your time.

Name: Jamie Bridges

E-mail: jbridges@freshcosh.com

Address: 98 Eagle Heights Dr., Dover, MN55929

Product ID Number: F4556Y56

Product Description: Front-Loading Washing Machine

How did you find out about our store?

One of my co-workers recommend it.

How did you find our customer service?

The customer service agent was very kind.

What recommendations can you make for our company?

An easy-to-use online forum for asking questions would be helpful

5. What can Mr. Bridges receive by completing the survey?

Questions 9-10 refer to the following form

Table of contents

Introduction………………………………………………………………………3

Transportation-getting there………………………………………………………8

Local transit ……………………………………………… ……………………10

Hotel guide ………………………………………………………………………13

Restaurants …………………………………………………………………….. 16

Parks and recreation ……………………………………………………………..21

Tourist spots ……………………………………………… …………………….26

Shopping …………………………………………………………………………30

Medical services …………………………………………………………………35

Police …………………………………………………………………………….38

Local government ……………………………………………………………….40

9. Where would this table of contents most likely be found?