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Questions 1-4 refer to the following letter

Mr.Darrel Hannet

315 Central St.

Baltimore, MD 21220

Dear Mr.Hannet,

Our records ______ that you contact us on 9/1/07 while a malfunctioning LCD on your camera. Our customer service desk has forwarded your concerns to us so that we can help you further. We understand that the screen on your camera display no image when you turn it to the preview setting.

_______________. In order to serve you better, we suggest that you meet with a service representative. This type of problem ___ not easily resolved over the telephone; please bring your camera into the Nokis recruiting center in Baltimore.

There you will receive further assistance in diagnosing the problem. If you need to contact us, our customer service number ___ 1-800-321-1234. Let us know if we can be of any further assistance.

Sincerely,

Charles Satara

(A) indicating

(B) indicate

(D) indicator

2. .

(A) You also stated that you can not preview images before taking photos

(B) We pride ourselves on responding to customers’ concern very quickly , so what you have experienced is inexcusable

(C) I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand

(D) I have spoken with our manager and have instructed him to give you a full refund plus 20% off your next purchase

3. .

(A) are

(B) was

(D) is

4. .

(A) is

(B) were

(D) was

Questions 1-4 refer to the following advertisement

Thinking about investing for your future? If so, don’t delay! The earlier you consider your investment options , the more likely it is that you will be prepared for retirement . Consider your family’s future needs and invest now. When it comes to investing, there ____ multiple options.

The best of these options ____ a mutual fund. Mutual funds are broad and can include a number of options such as stocks and bonds. They are a good choice, being easy to buy and sell. The following will explain how to choose the right type of mutual fund for your needs.

One step that you will need to take is naming your personal investment goals. Depending on your own priorities, the mutual fund that you select will vary. It is most common for investors to purchase mutual funds for retirement funds or to help pay for their children’s education.

The next important step ____ to determine the level of risk that you are comfortable with. More risky mutual funds could leave you feeling disappointed, so think about this issue carefully.

Last, do some research. _____________. If you follow these steps, you should be able to find the mutual fund that fits your needs.

(A) is

(B) are

(D) were

6. .

(A) was

(B) has

(D) are

7. .

(A) is

(B) was

(D) has

8. .

(A) Mutual funds are operated by professional money managers, who allocate the fund’s assets and attempt to produce capital gains or income for the fund’s investors

(B) A mutual fund’s portfolio is structured and maintained to match the investment objectives stated in its prospectus.

(D) Mutual funds give small or individual investors access to diversified, professionally managed portfolios at a low price

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