Part 7: Level 500 – 700 Test 8

1.  

Questions 1-2 refer to the following e-mailTo: William Christensen <wchristensen@hartford.com>

From: Aaron James <ajames@jetmail.com>

Subject: Reference

Dear Mr.  Christensen,

I am writing in support of Ms.  Janet Turner’s application for the position of head manager at the St.  Francis Road branch of Taco Cabana.  Ms.  Turner has worked for three years as the assistant manager at the River Road branch of the Taco Cabana that I manage.  She is an exceptional employee who is very knowledgeable about restaurant management and is highly skilled at communicating with fellow employees.  I strongly support her for the position.  Please feel free to contact me with any questions.

Sincerely,

Aaron James

Head Manager

Taco Cabana (Store # 234)

1. Why was this e-mail sent?

2. What is NOT indicated about Ms. Turner?

3.  

Questions 3-4 refer to the following notice 

                     KERMAN “BIG MAX” BICYCLE 

                                         SAFETY RECALL 

This product is being recalled because of a problem with its adjustable seat mechanism. A number of owners have reported the mechanism becomes loose while the bicycle is in use, resulting in the seat rotating or sliding. The recall is limited to bicycles produced at Kerman’s Tenjin plant between March 3 and June 2 and which were sold in the North American market.

Owners of potentially affected bicycles should stop using the bikes immediately.  They should contact Kerman at 1-888-476-9032.

3. What is indicated about Big Max bicycles made in Tenjin?

4. What are some Big Max owners advised to do?

5.  

Questions 5-7 refer to the following article 

Purchasers of certain models of cameras manufactured by JCR, Inc.  are being alerted to a potential battery issue.  Consumer complaints indicate that the batteries of certain models are unable to hold a charge after only being used a few times.  According to JCR, the batteries are designed to be recharged a minimum of fifty times before beginning to lose capacity.  The affected models are those in the J100 and J200 product lines.

Customers who purchased any of these models may exchange the camera’s original battery at any retailer carrying JCR products or by mailing it back to JCR.  Details on the exchange process can be found on the company’s Web site.  There is no cost to camera owners.

Since news of the problem surfaced, sales of JCR cameras have slumped.  The company blames the problem on a supplier.  “Customer satisfaction is our first priority,” said President Tom Jenkins.  “We will do everything to remedy this unfortunate situation, including a redesign of the parts, if needed.”

5. What is the article mainly about?

6. What is indicated about rechargeable batteries?

7. What did Mr. Jenkins emphasize about his company?

8.  

Questions 8-9 refer to the following text message chain 

Tony Andrews                                                                                      1:12 P.M.   

Rochelle, it’s snowing pretty hard here, so l’m going to stay another night.  Could you take care of something for me?

Rochelle Cohn                                                                                    1:16 P.M.   

What do you need?

Tony Andrews                                                                                     1:18 P.M.  

Mr. Owens placed an order for custom-made walnut bookshelves.  finished them last week.  Can you deliver 1:18 P.M.  them before the end of the day?

Rochelle Cohn                                                                                      1:20 P.M. 

Sure.  You can count on me.

Tony Andrews                                                                                     1:21 P.M.   

His address is on the invoice that I taped to one of the shelves.

Rochelle Cohn                                                                                     1:28 P.M.   

Hmm.  I found four shelves, but there’s no invoice on any of them.

Tony Andrews                                                                                     1:29 P.M.   

That’s strange.  Well, l’ll e-mail you a copy in a few minutes.

Rochelle Cohn                                                                                      1:34 P.M.   

Got it.  All I need to do is to load up the truck.  His place should be easy to find.

Tony Andrews                                                                                        1:38 P.M. 

Thanks.  I appreciate it.

8. Who most likely is Mr. Andrews?

9. At 1:34 P.M., what does Ms. Cohn most likely mean when she writes, “Got it”?